Shipping & Delivery
FREE SHIPPING ?
- Shipping cost is 4€
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Get free shipping on order of 80€ or more.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 6 - 15 business days of processing and production time for your order to ship out.
- Average transit times to the European Countries: 6 - 15 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?
A. We have a large assortment of products and when you order multiple items at a time, they may be shipped separately so they get to you faster. Typically there is no cause for concern if you don't receive all of your items at once... Rest assured that they are on the way :)
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go https://www.17track.net/en
COVID-19 Crisis: Tracking Numbers
– During the Covid-19 crisis tracking numbers may not work or be delayed due to lack of human resources at logistics centers and shipping companies, as well as lack or delays in cargo flights and ships.
– This point is valid until the Covid-19 crisis is finished, meaning lockdowns in all interested countries are canceled, cargo flights and ships are back to normal schedule and logistics to normal pace, with backlog absorbed.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at Info.kosmoblue@gmail.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
